How LG avoided consumer guarantees, and didn’t break the law

If you’ve ever had to deal with trying to get a faulty product repaired or replaced, you’ve probably at least once experienced the struggle of dealing with an unhelpful customer service representative who seems unwilling to assist.

Enter LG versus the Australian Competition and Consumer Commission (ACCC), a court case in which a judgment was delivered this week that found LG had on two out of seven occasions misled consumers about their rights under Australian Consumer Law concerning repairs of televisions.

The electronics company now faces fines of up to $1.1 million for each of the contraventions.

Read the full article on the Sydney Morning Herald website